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Last Updated: [02/09/2025]

At Annbank Services Turfholm Garage Ltd, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store and protect your personal information when you interact with us — whether by phone, in person, via our website or social media platforms.

1. WHO WE ARE

Annbank Services Turfholm Garage Ltd
Turfholm Industrial Estate, Lesmahagow, ML11 0ED
Phone: 01555 896983

We are an independent garage offering vehicle repairs, diagnostics, MOTs and recovery services across Scotland, the UK and Europe.

2. WHAT INFORMATION WE COLLECT

We may collect and store the following types of personal information:

  • Name

  • Email address

  • Telephone number

  • Vehicle make, model and registration

  • Nature of your enquiry or booking

  • Service history (if applicable)

  • Payment method (if required)

We do not collect or store sensitive payment card details on our systems.

3. HOW WE USE YOUR INFORMATION

We use your personal data to:

  • Respond to enquiries and provide quotes

  • Book and confirm appointments or services

  • Carry out vehicle services or diagnostics

  • Send service or MOT reminders (if opted in)

  • Manage our business operations and records

  • Comply with legal and regulatory obligations

We do not sell, rent or share your data with third parties for marketing purposes.

4. LEGAL BASIS FOR PROCESSING

We collect and use your personal data under the following lawful bases:

  • Consent – when you provide clear permission (e.g. online enquiry form)

  • Contract – to fulfil our services and communicate about your booking

  • Legal obligation – to meet HMRC, DVSA or warranty compliance

  • Legitimate interests – to improve customer service and manage operations

5. DATA STORAGE & SECURITY

Your personal data is stored securely on password-protected systems, devices or email platforms. We take all reasonable steps to prevent unauthorised access, loss or misuse.

We only retain personal information for as long as necessary for business or legal reasons.

6. YOUR RIGHTS UNDER UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (where applicable)

  • Withdraw consent for marketing or reminders at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at info@annbankservices.co.uk

7. COOKIES & WEBSITE ANALYTICS

Our website may use cookies or tracking tools (e.g. Google Analytics) to improve performance and understand how visitors use the site. This data is anonymous and does not identify individual users.

You can control or disable cookies in your browser settings at any time.

8. CHANGES TO THIS POLICY

We may update this policy from time to time to reflect legal, operational or service changes. The latest version will always be available on our website.

CONTACT US

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Annbank Services Turfholm Garage Ltd
Phone: 01555 896983

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